The Sopa work ethic

• We appreciate the needs and basic expectations of our guests to ensure satisfaction.
• We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
• We act with honesty and integrity, which means doing the right things, at all times, even if no one is watching.
• We use our initiative and creativity to always find the best way to solve a problem for a guest of a colleague.
• We work as a team with colleagues across all departments to deliver the highest level of service at all times.
• We are passionate and show dedication and commitment and are always willing to go the extra mile.
• Every day, we try our best to make our guests feel special.
• We are proud to represent our hotel group and our country to guests from all over the world.