FOR PEACE OF MIND ON SAFARI

Sopa Lodges would like to introduce our triple S protocols - ‘Sopa’s Safe System’ (SSS) applied across all our properties to ensure the most rigorous health, hygiene and safety standards in response to the COVID-19 Pandemic.

These have been developed in conjunction with Eco Lab, SGS and World Health Organisation (WHO), using global best practices customised for the natural environments in which we operate.

We are continually monitoring the guidelines and advice provided by relevant governments and health organisations and are committed to making the very best decisions for our guests and staff.

The protocols combined with intensive training programmes, will allow us to resume operations in a safe environment for our staff and guests as soon as it is well-advised to do so.

SSS embraces health, hygiene and safety best practice so that from the moment we say “karibuni” (welcome) when meeting our guests to the time we say “kwaheri” (goodbye), our guest and staff welfare and safety is at the forefront of our mind.

This means that our staff will:

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Wear masks and gloves inline with best practice protocols.

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Enforce social distancing at all time.

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Have constant access to soap and hand sanitziers.

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Have regular contact-less temperature checks.

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Receive training on emergency protocols.

Sopa's Safe System Defined

A dedicated SSS
implementer

Has been appointed, responsible for introducing the new cleaning protocols, training management and staff, auditing and certifying properties.

Certification and
compliance

All of our properties and staff have been certified under the regulatory requirements laid down by the local authorities and SGS and we are fully compliant.

Health, hygiene &
safety technology
and equipment

Suited to our environments, Copper Protection Materials and sterilisation have been deployed, to ensure all high-touch areas and objects remain disinfected. All items entering our properties are disinfected. Sanitation stations have been set up to provide hand sanitiser and antibacterial handwash in public areas and vehicles to ensure easy access for guests and staff.

The Health and
Safety Plan

All staff members are screened before coming on duty; their temperature will be checked, a new mask and gloves provided. Every guest will be requested to have their temperature taken with contact-less temperature gun and we will provide each guest a complimentary safety pack containing: masks, gloves, sanitiser, wet wipes.

Digital Check-in
& Check-out

Registration cards will be accessed on a mobile device using a QR Code. Prior to check-out, any extras that need to be settled will also be provided via a secure online payment system and the receipt via email.

Guest Room

After each stay, the guest room will be thoroughly cleaned and sanitised and sealed, ready for the next guest to check-in.

Dining &
Meals

In all cases this will involve à la minute food preparation focusing on freshness and safe food handling. Menus will be viewed on open physical display, laminated and hygienically cleaned at the bar and restaurant as well as being available digitally via QR code on your smartphone.

Social Distancing
Etiquette

The placement of furniture at each property has been adjusted to allow for safe social distancing practices. Guest rooms at our properties are generously set apart offering safety and privacy.

Excursions

Such as boat rides and bird watching can be arranged, adhering to social distancing and with the utmost attention to hygiene, safety and sanitization standards.

Emergency
Protocols

We have committed to train all our staff on dealing with emergencies. If there is a suspected case of COVID-19, the guest or staff member will be immediately quarantined and monitored. In the event that a guest evacuation is required, this will be arranged in liaison with the guest and their agent at the guests expense if their insurance does not cover.

We continue to monitor and review this very fluid situation surrounding the COVID-19 pandemic to ensure minimal risk to our guests and staff. We adhere to the advice of our medical advisory team in conjunction with the global and local health authorities to be able to respond to any situation that presents itself.

We are committed to welcoming guests to our properties. Whether you are planning to travel now or in the future, you can expect to receive the same exceptional service and attention to detail that our guests have come to expect at Sopa Lodges.

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